🌸 Refunds & Returns Policy 🌸

At craftgems, we want you to be delighted with every handcrafted bronze sculpture and decorative piece you purchase. If you’re not completely satisfied, we’re here to help make things right!

đź•’ 30-Day Return Policy

We offer a 30-day return window from the date you receive your order. If you wish to return or exchange an item, please review the guidelines below:

âś… Eligibility for Returns

  • Items must be unused and in their original condition (unworn, unwashed, and undamaged).
  • Original packaging, including any included accessories or tags, must be intact.
  • Custom-made or personalized pieces are non-refundable unless they arrive damaged or defective.

🚨 Items Not Eligible for Return

  • Sale or clearance items.
  • Custom sculptures or made-to-order pieces, unless faulty or damaged.

đź’ł Refund Process

  • Once we receive your return and inspect it, we’ll notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method within 5-7 business days.

🔄 Exchanges

  • If you would like to exchange your item, we follow the same 30-day policy. Simply get in touch with us, and we’ll assist in finding the perfect replacement for your home or space.

📦 How to Return Your Item

  1. Contact Us: Email us at [support email] or use our contact form to initiate the return. Be sure to include your order number and the reason for the return.
  2. Prepare Your Package: Carefully pack the item to avoid damage during transit.
  3. Ship It Back: Once we confirm your return request, we’ll provide the return address. Shipping costs for returns are the customer’s responsibility unless the item is damaged or defective.

đź›  Damaged or Defective Items

  • We take great pride in crafting and shipping your bronze pieces carefully. If an item arrives damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or refund, including return shipping costs.

âť“ Questions? If you have any questions or concerns about our Refunds & Returns Policy, don’t hesitate to reach out at [email protected]. We’re here to ensure your experience with craftgems is smooth and satisfying!